When we identify workplace issues with a client, we work more closely with them to assure the best outcome. We are in a good position to assist with:

Accessing the best levels of care

Pre-certifying insurance coverage

Linking with disease management services and

Leave of absences from and return to work, where needed

We also have obligations to report compliance with EAP recommendations in cases where there is a formal workplace referral or safety / security risk.  We seek to work with you as a partner so we can provide the best services to the client.  Confidentiality is paramount to us!

Here is what we do:

1. A First Sun Risk Manager will call to see if you wish to take the referral.  Please call us back promptly so we can take care of the client's needs.
2. We share the basics of the issues as we have assessed them
3. We send the following:

• an authorization which specifies the maximum allowable sessions and the expiration date for those sessions to be used
• a letter describing the workplace referral process
• Workplace Referral Form - briefly outlines the workplace problems
• Statement of Understanding - for the employee to sign agreeing to use services
• Workplace Referral Release of Information - for the employee to sign to allow us to speak with management ONLY about whether or not the employee is participating in the EAP
• Release of Information - for all workplace referrals we ask that you have the client sign this release and that you fax a copy to us. 

Here is what we ask you to do:

1. Fax the completed forms back to us
2. Notify us after each counseling session with an update
3. Notify us if the employee fails to attend a scheduled appointment
4. Notify us immediately if there is a safety or security risk involving the employee
5. Send us your Network Provider Log by fax or mail so we receive it by the 6th of each month so we can get you paid.