When clients call in for services and no workplace issues are identified here is what we do:

1. We call to see if you wish to take the referral.  Please call us back promptly so we can take care of the client's needs.
2. We share the basics of the issues as we have assessed them.
3. We fax an authorization which specifies the maximum allowable sessions and the expiration date for those session to be used.
4. If the client is covered by another EAP and they are subcontracting with us to provide services, we may need other forms filled out.  If so, we will fax those to you along with the authorization.

Here is what we ask you to do:

1. Call us if you identify any kind of issues that would have impact on the workplace.  This includes, but is not limited to:
   • Potential for Violence against self or others
   • Substance Abuse
   • Depression
   • Absenteeism
   • Conflicts with coworkers or supervisors
   • Reports of harassment
   • Requests to complete disability paperwork
2. Call us if you would like to staff a case with one of our Risk Managers.  We recognize that challenging cases arise and we offer free, confidential peer support.
3. Send us your Network Provider Log by fax or mail so we receive it by the 6th of each month so we can get you paid.
4. Complete any additional forms we may have sent from a subcontractor and return them with your log.  We cannot pay if these forms are not completed.