Home | About Us | Contact Us
 
Phone: 1-803-376-2668 / 1-800-968-8143
Privacy & Confidentiality
Website confidentiality
Website disclaimer

"I Accept Privacy Information"
Download copy
 

 

Your Information. Your Rights.

Our Responsibilities.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights

You have the right to:

  • Get a copy of your paper or electronic medical record
  • Correct your paper or electronic medical record
  • Request confidential communication
  • Ask us to limit the information we share
  • Get a list of those with whom we’ve shared your information
  • Get a copy of this privacy notice
  • Choose someone to act for you
  • File a complaint if you believe your privacy rights have been violated

Your Choices

You have some choices in the way that we use and share information as we:

  • Tell family and friends about your condition
  • Answer coverage questions from your family and friends
  • Provide disaster relief
  • Include you in a hospital directory*
  • Provide mental health care
  • Market our services and sell your information*
  • Raise funds*

Our Uses and Disclosures

We may use and share your information as we:

  •  Treat you
  • Help manage the health care treatment you receive
  • Run our organization
  • Pay for your health services
  • Administer your health plan
  • Help with public health and safety issues
  • Do research
  • Comply with the law
  • Respond to organ and tissue donation requests and work with a medical examiner or funeral director
  • Address workers’ compensation, law enforcement, and other government requests
  • Respond to lawsuits and legal actions

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record

  • You can ask to see or get an electronic or paper copy of your health and claims records and other health information we have about you, but not including certain information designated by law, such as psychotherapy notes.  Ask us how to do this.
  • We will provide a copy or a summary of your health information and claims records, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to amend your medical record

  • You can ask us to amend health information and claims records about you that you think is incorrect or incomplete.  Ask us how to do this.
  • We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications

  • You can ask us to share health information only to certain individuals involved in your care (for example, family members or friends).  You also can ask us to contact you in a specific way (for example, home or office phone) or to send mail to an alternate address designated by you.
  • We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

  • You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
  • If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information

  • You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
  • We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Download

Choose someone to act for you

  • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
  • We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

  • You can complain if you feel we have violated your rights by contacting us using the information on page 1.
  • You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
  • We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

  • Share information with your family, close friends, or others involved in your care or in the payment for your care
  • Share information in a disaster relief situation
  • Include your information in a hospital directory*

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases we never share your information unless you give us written permission:

  • Marketing purposes
  • Sale of your information
  • Most sharing of psychotherapy notes

In the case of fundraising:

  • We may contact you for fundraising efforts, but you can tell us not to contact you again.*

Your Rights and Choices Regarding Substance Abuse Treatment Information

If you are seeking, applying for or receiving alcohol or substance abuse treatment, that related information is further protected by more stringent federal law.  Generally, First Sun EAP may not say to a person outside First Sun EAP that you have applied for or participate in an alcohol or drug abuse treatment program, or disclose any information identifying you as an alcohol or drug abuser unless:

(1)    You consent in writing:

(2)    The disclosure is allowed by a court order; or

(3)    The disclosure is made to medical personnel in a medical emergency or to qualified personnel for research, audit, or program evaluation.

However, Federal law and regulations do not protect any information about a crime committed by you either at the program or against any person who works for the program or about any threat to commit such a crime, or about suspected child abuse or neglect from being reported under State law to appropriate State or local authorities.

Our Uses and Disclosures

How do we typically use or share your health information?

We typically use or share your health information in the following ways.

Treat you and Help Manage the Treatment you Receive

We can use your health information and share it with other professionals who are treating you.

Example: A doctor treating you for an injury asks another doctor about your overall health condition.

 

Example: A doctor sends us information about your diagnosis and treatment plan so we can arrange additional services.

 

Pay for your health services

We can use and disclose your health information as we pay for your health services.

Example: We share information about you with your provider to coordinate payment for your services.

 

Run our organization

  • We can use and share your health information to run our business, improve your care, and contact you when necessary.

Example: We use health information about you to manage your treatment and services.

 

Administer your plan

We may disclose your health information to your health plan sponsor for plan administration.

Example: Your company contracts with us to provide a health plan, and we provide your company with certain statistics to explain the premiums we charge.

 

How else can we use or share your health information?

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

Help with public health and safety issues

We can share health information about you for certain situations such as:

  • Preventing disease
  • Helping with product recalls
  • Reporting adverse reactions to medications
  • Reporting suspected abuse, neglect, or domestic violence
  • Preventing or reducing a serious threat to anyone’s health or safety

Do research

We can use or share your information for health research.

Comply with the law

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Respond to organ and tissue donation requests and work with a medical examiner or funeral director

  • We can share health information about you with organ procurement organizations.
  • We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers’ compensation, law enforcement, and other government requests

We can use or share health information about you:

  • For workers’ compensation claims
  • For law enforcement purposes or with a law enforcement official
  • With health oversight agencies for activities authorized by law
  • For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

EXCEPTION:                  Substance Abuse Information can only be disclosed in response to a court order, not just a subpoena.

Our Responsibilities

  • We are required by law to maintain the privacy and security of your protected health information.
  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
  • We must follow the duties and privacy practices described in this notice and give you a copy of it.
  • We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available on our web site.  Upon request we will send you one via email or post.

*Special Notes:

  • We do not produce a hospital directory
  • We do not sell your information
  • We do not contact you about fundraising activities
  • Where South Carolina laws are more stringent than HIPAA in regards to Mental Health services, those laws apply
  • Where the Substance Abuse Confidentiality requirements are more stringent than HIPAA or South Carolina law, those requirements apply

Effective Date of this Notice:                 October 1, 2015

Questions or Concerns?  How to contact us:

ATTN: Privacy Officer

First Sun EAP

2700 Middleburg Drive, STE 208

Columbia, SC 29204

1-800-968-8143

firstsuneap@firstsuneap.com

www.firstsuneap.com

 
Personal Advantage


To access premium content, use the employer covered by the EAP benefit.


To sign up for premium content, call 800-968-8143.
Contact Us
First Sun EAP
2700 Middleburg Drive
Suite 208
Columbia, SC 29204
Phone:
1-800-968-8143
1-803-376-2668
to ask us a question online