PROCEDURES FOR
CRITICAL INCIDENT STRESS MANAGEMENT
Thank you for representing First Sun EAP to help with responding after a critical incident. Below are some guidelines for how to make this event helpful and effective. If you have any questions at any time please contact us. We are happy to help.
When a critical incident happens on a worksite or to an employee, other employees are affected. As a measure to assist the employees and the workplace culture, companies often call the EAP to come in and be present for those who have been affected.
Goals:
Make a personal connection with the folks organizing the meeting
Listen to employees about what they have experienced and seek to understand what they need
Provide necessary stabilization for those in need
Share information with employees about the range of EAP services and how to access them
Materials: We will provide all the materials you need. They will either be delivered to the site or to you. The materials for each request may vary. Our Risk Management team will construct a program that is flexible and responsive to the client corporation's needs. They include:
Arrangements will be made ahead of time for what to do with the materials after the event.
Process: We will work with HR to design a response that is effective. It is suggested that EAP trainers remove themselves from the role of describing company policy related to the effects of the trauma at hand and from explanations of the company's handling of the event. This part of the training is best if presented by a representative from HR. Here is the process:
Before you go, gain a personal understanding of what occurred and the impact on the workforce
Call and let us know about notable events, feedback or requests
How to get paid: Document your activity on a Network Provider Log and include the company name, the hours you spent, the fact that this was a critical incident meeting, the date and the number of employees in attendance. There is no authorization number; please note this as a "Critical Incident" and
who at First Sun asked you to do it for us. Mail or fax it to us so that we receive it no later than the 6th of the month.
Requests for services: It is not uncommon for employees or coordinators to make a connection with you and to request further services - personal counseling, another meeting, etc. If this happens, please indicate that we are delighted to assist and that services need to be coordinated through our corporate office by calling 800-968-8143. Then let us know about the request so we can follow up.
