First Sun continuously seeks to improve services to make them more effective for our customers. Below are some recent improvements we've made. If you have questions or suggestions about these or other services, email us or give us a call at 800-968-8143 or 803-376-2668 in Greater Columbia.
In efforts to put better information at your fingertips, First Sun is providing a new and improved website. The website has many helpful features including health risk assessments, an online searchable database for child and eldercare providers, interactive tools and videos, online training resources for management and workers and a full complement of Spanish content. All of our content, interactive resources and online self-improvement and training courses are best-in-class. They are evaluated and continuously improved by quality surveys and direct feedback from our customers.
ELECTRONIC SATISFACTION SURVEYS
First Sun has aggressive internal benchmarks for our services which is how we assure maintenance of best practices. One of the most important measures for us is customer satisfaction. We measure this by surveying corporate customers, clients, training attendees and managers who use consultation. We also survey the counselors that contract with us to provide services, the brokers who sell our services and our own workers. We have created new surveys with questions that ask about service quality and effectiveness and request feedback on how we can improve.
NEW REPORT FORMATS
Our customers let us know that they need to know more about how the EAP is impacting the workplace to assure that there is sufficient return on investment. In response to this, First Sun has reworked its reports to show information that allows leaders to see the effectiveness of services. We did this, while maintaining an easy format and keeping the flexibility to provide reports on the schedule desired by our customers and to provide additional reports in order to meet specific needs.