Question.  How to I join the First Sun EAP Provider Network?

Answer.  Just call us at 1 800 968-8143 or 803 376-2668.  Credentialing forms can easily be downloaded or we can send them to you.  We will also send you a Letter of Agreement outlining our terms for your signature.   

Question.  Once a provider, how do I receive referrals from First Sun?

Answer.  When a client calls us for a referral, we do our best to match the client with the provider who can best meet their needs.  What we need from you to be able to do this is information about the kinds of clients you like to work with, your hours and any other information about your practice that will help us match client with provider. 

Question.  How do I get paid for services I have provided?

Answer.  At the time of referral, we will send you an Authorization.  After meeting with a client, please enter all authorized sessions on the Network Service Log and send the log to us by the 6th of each month.  The Network Service Log can be downloaded from our website.  Or, if you prefer, we can fax, mail or email a copy of the Network Service to you.  You may either mail or fax the completed Network Service Log to us.   

Question.  My authorization has expired but my client still needs services.  What do I do?

Answer.  Authorizations expire at the end of an employer’s contract year or if the contract ends.  An expiration date is on each authorization you receive.  When the authorization has expired, please have the client call to verify they are still eligible for EAP benefits.    If so, we will then issue and send a new authorization to you.  If the contract ends prior to the expiration of the authorization (not typical) you will be notified. 

Question.  I have a complicated client I am working with.  Can you help?

Answer.  Yes, we are happy to help!  We offer free peer support for staffing challenging cases.  While we don’t offer clinical supervision, we do have Certified Employee Assistance Professionals and Licensed Professional Counselors who are glad to consult with you on difficult matters. 

Question.  Do you have clients in my location?

Answer.  First Sun EAP is a South Carolina based EAP.  Therefore, the majority of clients we work with are in South Carolina, North Carolina or Georgia.  However, we do contract with several companies who have offices/facilities in other states.  To best determine if we have need of a provider in your location, please call us at 1 800 968-8143.   

Question.  Does First Sun EAP contract directly with treatment facilities?

Answer.  No, however, we do appreciate receiving information about treatment facilities so that we can keep this in our Resource database in case we have a need to make a referral directly to a treatment facility.