Q: How do I join the First Sun Provider Network? A: Simply download the forms or call us and we will send them to you. After we receive your completed forms, we will process them and send you a contract. The process is quick and easy! Go to the Join the First Sun Network section of our website to learn more.
Q: How do I receive referrals from First Sun? A: To receive referrals, simply tell us the kinds of clients you like to work with and when they call us, we will match them with you. If you would like more referrals, simply contact us, and we will gladly try to send more your way.
Q: How do I get paid for services I have provided? A: To receive payment, enter all authorized sessions on our Network Provider Log and fax or mail it to our office so we receive it by the 6th of each month. A: We will pay by mail or if you complete a Provider ACH Authorization, we will pay electronically.
Q: My authorization has expired but my client still needs services. What do I do? A: Authorizations expire at the end of an employer's contract year. Clients must call us to get a new authorization. We do this because sometimes contracts are not renewed, thus there is a need to recertify benefits.
Q: I have a complicated client I am working with. Can you help? A: We are happy to help, and offer free peer support for staffing challenging cases. If you need assistance, please contact us.
Q: I was asked to call if a "workplace issue" arises, but I don't want to breach my client's confidentiality. What should I do? A: It is our goal to work with you to create the best outcome for your client. Confidentiality is paramount to us and we seek only to assist. We can help with accessing the best levels of care, getting insurance precertification, linking with disease management resources, and with coordinating leave from and return to work, where needed.
