FIRST SUN EAP - BUSINESS SERVICES

Phone:

1-803-376-2668 / 1-800-968-8143

As a way for First Sun EAP to seek continuous improvement in our services, we would appreciate a moment of your time to complete our survey. Answers to all questions will be kept confidential. Thank you for your time. The Staff of First Sun EAP

Please indicate how satisfied you are with the following aspects of the Employee Assistance Program (EAP). CHOOSE ONLY 1 RESPONSE FOR EACH QUESTION

INITIAL CONTACT - The way you were treated upon contacting First Sun EAP

	Very Satisfied
	Satisfied
	Neutral
	Dissatisfied
	Very Dissatisfied

RESPONSIVENESS - The time it took to make contact with the Clinician/Service Provider

	Very Satisfied
	Satisfied
	Neutral
	Dissatisfied
	Very Dissatisfied

CONCERN - The way you were treated by the Clinician/Service Provider

	Very Satisfied
	Satisfied
	Neutral
	Dissatisfied
	Very Dissatisfied

CONFIDENTIALITY - Your confidence that your contact with the EAP was not revealed without your permission

	Very Satisfied
	Satisfied
	Neutral
	Dissatisfied
	Very Dissatisfied

EFFECTIVENESS - The extent to which the EAP helped you with your problem or request.

	Very Satisfied
	Satisfied
	Neutral
	Dissatisfied
	Very Dissatisfied

CHOICE OF PROVIDER - The provider was a good match for my needs.

	Very Satisfied
	Satisfied
	Neutral
	Dissatisfied
	Very Dissatisfied

Please indicate the impact our services have had at home:

	Positive Impact
	Negative Impact

Please indicate the impact our services have had at work:

	Positive Impact
	Negative Impact

Do you feel your problem/situation improved as a result of the services you received from the EAP?

	Yes
	No

Do you feel that your overall health has improved since contacting the EAP?

	Yes
	No

Has your job satisfaction been positively affected by the fact that your employer offers this benefit to you?

	Yes
	No

Have you missed fewer days of work since you contacted the EAP?

	Yes
	No

Overall, are you satisfied with the Employee Assistance Program?

	Yes
	No

Do you have any other suggestions about the EAP that would help us to improve our services?

Customer Resources

Click Here to view a list of external resources you may find interesting or useful.

First Sun EAP
2700 Middleburg Drive
Suite 208
Columbia, SC 29204

Phone:
1-800-968-8143
1-803-376-2668

Click Here to ask us a question online