In late April, First Sun EAP staff members will celebrate our founder, Don Lake. We do this annually to remind ourselves of the foundational spirit and ideals of our company. Don built First Sun on the fundamental values of partnership, trust and caring. He sought to bring together a diverse group of professionals to co-create service models and practices that match the rigors of their collective knowledge of “what really works,” rather than what is convenient. This has not been an easy way to do business, but it is the only way we do business.
This year, we celebrate 25 years of success and partnership with our customers and clients. Our business is operated with integrity and deliberation that have contributed to our growth. From our small start, we are now the largest South Carolina-based employee assistance program. Our staff and program have won numerous awards and are known across the industry for our leadership in the profession, our standard for designing helpful service models and our way of building strong relationships with customers and service professionals.
As we get together and look back at where we started and where we are now, we all feel so grateful. First Sun gives thanks to all its staff members for their dedication and caring for those we serve. We thank all of our customers who have given us the chance to serve them. And we appreciate all of our partners and thank them for the care and support they show our clients. With excitement, we look forward to our next 25 years. Expect easier access to services, a sharper focus on helping our corporate customers succeed, and as always, new innovations in how “We help people be better at work!”
Maria Lund, LPC, CEAP, LEAP
President and Chief Operating Officer
Launching the Dedicated Provider Line — April 15
First Sun EAP continues to improve its services by adding a dedicated line for our providers! Providers now have the option to directly access the billing specialist, provider relations and the intake team.
If you are a provider, save valuable time by dialing 803-978-9900 for your immediate needs. Please read the Provider Line flyer for more details.
New Product Release: Identity Theft
First Sun EAP offers affordable identity theft protection to safeguard your employees. We are proud to offer ID theft protection and fraud resolution to our growing list of award-winning services. This low-cost benefit is ideal for organizations seeking to stay competitive with benefits and retain employees. It gives employees peace of mind while giving them a strong resource to turn to if a fraud-related emergency occurs. Please download the flyer and call 800-968-8143 to add this voluntary benefit.
Video Counseling Now Available
First Sun is now offering video counseling for EAP counseling sessions as an alternative option to face-to-face counseling. These sessions can take place on a tablet, laptop or desktop. It is ideal for those who live in rural areas, have scheduling or child care challenges, or prefer services provided in the privacy of their home. These services, provided by our professional counselors, are fully secure, HIPAA and HITECH compliant and confidential. Click here for more information or give us a call to find out more.