First Sun EAP is an organization born from the dreams of our founder, Don Lake, and built by the hard work of every staff member who is part of our team.  It was Don's desire to create a non-bureaucratic organization that helps people grow and find success, all while being an employer that puts caring for staff members, teamwork and dedication to results ahead of concern for profit.  This dream is the foundation for our business today and in the future.

Decisions we make about the services we provide, the way we package and deliver them and the people we choose to work with all derive from this foundation. Every staff member at First Sun knows our Business Framework and our vision which is to achieve 97% success against our own aggressive benchmarks for quality service.

In fact, every staff member is part of our strategic planning, they all have a say in how we run the business and how we serve our customers.  Beyond that, every staff member is empowered with the authority to do what it takes to provide excellent customer service using our mission, values and their own good judgment as guides.

Because of this collaborative process in our business, you will experience a difference in working with First Sun, because we do business according to our beliefs.  Some of the differences are as follows:

• We have a person answering our phones rather than an automated menu system.  We do this because we believe it is more helpful to talk to a person rather than navigate a menu.
• We are more staff heavy than our competitors.  We believe that it is important to have an expert available when you need one and we believe that service quality and quality of life suffer when too few workers are burdened with too much.
• We have specialized departments for risk management and organizational services (First Sun Solutions).  We have seen and researched the problems that South Carolina businesses face and we believe this is the best way to assist our customers in their success.
• We have a broad reach without losing our local touch.  We have solid knowledge of our local providers, resources, culture and customers.  When we serve workers outside the region, we work with the Workplace Collaborative.  They are an "invitation only", group of best practice EAPs in the US and Canada.  We are the South Carolina member of the Workplace Collaborative.

To learn more, read how we are working to make First Sun better today by reading about New First Sun Services.  Or even better, email us or give us a call at 800-968-8143 or 803-376-2668 in Greater Columbia, we'd love to answer your questions and see whether First Sun has a service that could benefit you.