FREQUENTLY ASKED QUESTIONS
How do I get a quote for EAP services?
Click on the “request a quote” button on the left. Answer the questions there and we will contact you with a customized quote. If you prefer to talk, feel free to give us a call at 800-968-8143. Just ask for a quote and you will be passed to the correct person.
What information does First Sun need about the prospect to get me a quote?
The “request a quote” button takes you through all the information we need. This includes things like total number of employees in the workplace, location of employees, information about the current EAP (if there is one) and desired services.
How fast can First Sun get a proposal to me?
The average turnaround time after collecting your information is two days.
Is there a generic fee that is used for companies of different sizes?
No. Our quotes are customized. We use a variety of information about the group to determine pricing.
Does EAP cover all of the employees even if they do not opt into the health plan?
We typically cover all employees who are eligible for the health plan, even if they are not enrolled. There may be exceptions such as an employer that has First Sun through a Health Care Provider that does not cover the majority of the employee population. We can also cover part-time employees, temporary employees and retirees if the group would like us to. We simply add their numbers into the count of employees we are covering.
How are EAP services charged?
Fees are usually quoted per employee per month (PEPM) at the beginning of a contract and the employee count is the total number of employees for that group. This differs from the PEPM that is often used to refer to only those employees who choose to participate in the health plan.
How are rates determined on renewal?
Renewal rates are based on how the group utilizes services rather than primarily adjusting rates based on employee count. This allows for rates to remain stable for longer periods of time.
Does First Sun go on sales calls?
Absolutely. We feel that meeting prospects can be a great way to help them understand the services. Depending on your preference, we can help by going on sales calls with you or by staying in the background giving you tips and materials to make the product most attractive to your prospect.
Can First Sun cover out-of-state employees?
How fast can First Sun put a program in place if the customer needs to move quickly?
We can do this within one business day of receiving a signed contract and completed employer information form.
Are services integrated with medical and behavioral health services?
Our risk managers function to integrate our services with healthcare providers, behavioral health providers, disability carriers, workers comp providers and the workplace.
What materials are available for EAP promotion?
Promotions include brochures, magnets, posters, paycheck stuffers, tip sheets, articles, newsletters and online and DVD based training. Promotional campaigns are tailored to the preferences of the customer.
We invite you to request a quote or contact us if you have any questions.